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Terms Conditions: What You Agree to When You Use 8999 to taka

These Terms & Conditions set out how you open an account, deposit via bKash, Nagad or Rocket, browse the lobby and request withdrawals. They also cover what we expect from you and what you can expect from us.

One account per personbKash, Nagad, Rocket depositsEligibility & local lawWithdrawal verificationResponsible account use

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NEED CLARITY

How to Reach Us About These Terms

If any clause in these Terms is unclear or you want to confirm your account status, our support channels are open every day. Email us with your registered account details, message live chat from the lobby footer, or check the help centre for answers to the most common questions about deposits, withdrawals and account rules.

Team online

Email Support

Send your question with your account email. We reply within hours on most days, covering deposit matching, withdrawal verification and any clause in these Terms you want explained.

Live Chat

Open the chat icon in the lobby footer. Our team can pull up your account history, confirm wallet ownership checks and walk you through any step in these Terms in real time.

Help Centre

Browse articles about account registration, payment matching, withdrawal limits and how we handle disputes. Each article links back to the relevant section of these Terms.

How This Agreement Works

8999 to taka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you accept these Terms & Conditions in full. We operate the lobby, live tables, slot rooms and sportsbook for Bangladesh where local law and your region permit. Your account is personal—share it with no one. We check every deposit and withdrawal request

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against the name on your account and the mobile wallet you send from. If the details do not match we hold the transaction until you verify ownership. You may close your account at any time by writing to our support channel. When you deposit via bKash,
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Nagad or Rocket we credit your balance once the transaction clears on the payment network. Withdrawals go back to the same wallet you deposited from after identity and wallet ownership checks pass. We update these Terms from time to time; continued use of your account means
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you accept the updated version. You are responsible for reading the current Terms before you deposit or withdraw. If you disagree with a change you may close your account before the new Terms take effect. We reserve the right to suspend or close an account if
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we detect fraud, multiple accounts registered to the same person, chargebacks or breach of these Terms. Suspended funds are reviewed case by case. All game outcomes are determined by certified random-number generators provided by our studio partners; we do not alter results. Sportsbook odds and settlement
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follow the rules published on each market. Disputes are handled through our support channel first; if unresolved you may seek independent resolution as local law allows.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security, Data Handling & Your Rights

We store your account email, mobile wallet details and transaction history on secure servers. Your password is hashed; we never see it in plain text. Deposits and withdrawals are logged with timestamps so you can review every movement in your account. We do not share your personal details with third parties except payment processors who clear your bKash, Nagad or Rocket transactions. You may request a copy of your data or ask us to close your account and delete your records by contacting support.

Secure Login

Every login is protected by your password and an optional one-time PIN sent to your mobile. We log each session so you can see where and when your account was accessed.

Payment Matching

Deposits must come from a mobile wallet registered in your name. We check the sender details against your account to prevent fraud and ensure withdrawals return to the same wallet.

Data Retention

We keep transaction records and account activity logs as required by payment-processor agreements and local regulation. You can request a summary or deletion by writing to support.

Dispute Resolution

If you believe we have breached these Terms, contact our support channel with your account email and a description. We review every case and respond with our findings and any corrective action.

Terms & Conditions FAQ

We hold the deposit until you verify ownership. If you cannot prove the wallet belongs to you we return the funds to the sender and your account remains at zero balance until you deposit from a matching wallet.

No. One person, one account. If we detect duplicate registrations we suspend both accounts and contact you to confirm which one you want to keep. The other is closed and any balance transferred or refunded.

We post a notice in your account dashboard and send an email to your registered address when we update these Terms. The new version takes effect seven days after the notice unless you close your account before then.

Withdrawals go back to the wallet you deposited from. If that wallet is closed or inaccessible, contact support with proof of ownership for both wallets so we can verify your identity and update the withdrawal destination.

Yes. Write to support asking to close your account. We process any pending withdrawal, return your balance to your registered wallet, then close the account. The process usually completes within two business days.

Contact support with your account email and the game or bet reference number. We pull the server log from the studio or sportsbook provider and share the outcome calculation with you. If the provider made an error we correct it.

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